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Returns and Refunds

RETURN POLICY

Last updated April 17, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.


RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS
To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

DORSAL 
Attn: QUALITY LAB  29033 Avenue Sherman, Suite 205  Valencia, CA 91355 United States

 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.

EXCEPTIONS    
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.  Please Note            ●     Sale items are FINAL SALE and cannot be returned.     

QUESTIONS
If you have any questions concerning our return policy, please contact us at:1-424-235-0057 fins@dorsalfins.com 

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